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Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Testing and tracing
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
People at high risk
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.
Test Results Patients are notified in the case of any significant abnormality in test results. However, if you wish to contact the surgery regarding a test result we would ask you to do so after 2pm when all the morning’s post has been opened.
Cancelling your Appointment If you are unable to attend an appointment with one of the doctors or nurses, please telephone to cancel your appointment.
Guidance note for parents of children returning to school
COVID-19 Easy Read
Here for you Hampshire
provides advice on common symptoms, illnesses and injuries,
as well as information on the support available to you when you are feeling unwell
Please visit their website here
It is important to remember that not every unwell child has COVId-19. If your child is unwell please seek help from your GP, Pharmacist or NHS111. Gps, Pharmacists, NHS111 and hospitals are still providing the same safe care that they have always done.
The Healthier Together programme relies upon patients and healthcare professionals working together to improve how local healthcare is delivered. The website provide advice for parents, young people and pregnant women, and clinical resources to support healthcare professionals – which means that your child is likely to receive consistently high-quality care, irrespective of which healthcare professional they see. For more information, please click here
Information for children about COVID-19 is available by clicking this link - Childrens Coronavirus Fact Sheet
We are still providing childhood immunisation appointments. Please call reception to book your childs appointment. Only one adult can attend with the child and both adult and child will have their temperature checked when they arrive for the appointment. Please avoid bringing other children to the appointment.
If you need to see or speak to a doctor or nurse, ask the practice a question, or get help for your condition please use eConsult. This can now be used for all patients including children.
eConsult is a fast and secure way to consult with a GP and you will receive a response the same day if submitted before 3:30pm on week days.
If it is received after 3:30pm, we will respond the next working day.
eConsults also offer self-help and signposting to free NHS services such as physiotherapy, counselling, and other clinics.
You do not require a doctor's sickness certificate for any illness lasting seven days or less.
Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (Statutory Sick Pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
How to request a 'Fit Note'?
If you need a new or repeat fit note, please submit an e-Consult, giving as much information as possible. The signed document will be sent to the email address submitted as part of the e-Consult.
If you need a sick note to cover you for time off due to COVID-19 please request this using the following link: https://111.nhs.uk/isolation-note/.
Travel Insurance Claim Forms
We are not issuing travel insurance claim forms related to Coronavirus. Government advice about self-isolation and overseas travel has been very clear to all employers and insurance companies. Please give your employer or insurance company the following government information as evidence.
Test results are available through the NHS App.
Although many results are ready within a few days, some may take longer. Be sure to ask your doctor how and when you will learn the results each time you have tests done. This will help to avoid anxiety and unrewarding telephone calls.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
Patients can now receive test results via text messaging.
Please update your contact details and communication preferences by downloading the form below and handing it in to reception.
Update your contact details
We care passionately about building healthy lives, holistically. If you have any feedback, comments or concerns please let us know:
Speak to our Reception & Site Lead / Receptionist
A feedback form is available from reception or below
Our Complaints & Feedback Policy is available below:
Complete our Friends & Family Test
Comments can be left on our NHS Choices page
We are always keen to give the best service to our patients, for this we need suggestions and ideas of how you, the patient feels areas within the practice could be improved.
We have a virtual Patient Participation Group (PPG) which we communicate with via email. Latest news from this group can be found at the very bottom of this page by clicking 'patient participation group'.
If you would like to join our PPG please download the form below and hand it in at reception.
PPG Consent Form
Our practice nurses are available by appointment Monday to Friday. They can be seen for health checks, general advice and procedures such as ear syringing, blood pressure checks, and removal of stitches, blood tests, dressings, immunisations and ECGs. Our practice nurses also run the following clinics:
They are also able to offer advice and support on other matters, please feel free to consult them directly if you wish.
If you are unsure which appointment you need, please ask the receptionist or ask to speak to a nurse. Please note that children should be accompanied by a parent/guardian when they attend for an appointment.
If you are over the age of 45 it is recommended that you have your blood pressure taken annually.
The practice has Health Care Assistants who are not trained nurses but have skills in a variety of clinical areas.
These include blood taking, blood pressure, taking ECG’s, new patient health checks and patient health monitoring.
They are available every week day and you can book an appointment through reception.
A doctor can do certain minor surgery procedures at the surgery. Please ask any doctor/nurse about these procedures.
We can offer the full range of foreign travel immunisations. However you'll probably need time to have the necessary course (the vaccines work better if spread out in time) so try to come about eight weeks in advance if possible.
The Practice Nurses can give you up-to-date advice if you make an appointment with them. A charge is payable for some vaccinations. The Practice Nurse will advise you of these.
It is important to make the initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Please download the travel qustionnaire below. Once complete, hand in to surgery and book a 20 minute appointment with the Practice Nurse.
Before your appointment the nurse will check your form and records and will discuss your needs and vaccinate if necessary.
We recommend full immunisation for all pre-school children; immunisation clinics are held on Monday afternoons at Weston and Tuesday morning at Harefield, however other appointments can be made with the nurse in her daily surgery. Please check the following points before bringing your child to the surgery.
There has been some adverse publicity in the press about immunisation in children, however, remember your child is at greater risk from contracting the disease than he or she is from suffering a reaction to immunisation.
If the answer to any of the following questions below is yes, then tell your doctor or nurse.
Take a look at the Healthier Together pages by clicking the icon below...
Self Care is the actions that individuals take for themselves, on behalf of and with others in order to develop, protect, maintain and improve their health, wellbeing or wellness.
The self care forum helps people take care of themselves by offering advice & guidance.
Take a look at their resources and factsheets available on their website
We care about your mental health.
You might want to talk to your GP or practice nurse if you're:
It's always OK to ask for help. Be honest and open, explain how you feel and use words that feel natural to you. Our clinical team are here to support you.
Mind have produced guidance to help you find the words to talk to your GP about mental health, please download below.
Find the Words - talk to your GP about mental health
There is also a wealth of information, support and guidance on Solent Mind's website.
Alternatively, Steps to Wellbeing offer a free, confidential NHS service to people aged 18 or over in the Southampton area.
Find out more on their website.
Self-refer yourself for help and support here.
Grief is a natural process, and most people will cope with help and support from family and friends.
For those who need additional specialist help, Cruse offers free confidential support for adults and children, and this can be by telephone, email or face-to-face.
Helpline: 0808 808 1677
They also have a wealth of advice and support available on their website.
Alternatively, visit the NHS bereavement website.
The word ‘dementia’ describes a set of symptoms that may include memory loss and difficulties with thinking, problem-solving or language.
These changes are often small to start with, but for someone with dementia they have become severe enough to affect daily life.
A person with dementia may also experience changes in their mood or behaviour.
If you are concerned about yourself, or someone you know please book an appointment to see a GP.
The Alzheimer's Society also offer information and support to those affected, please visit their website.
If you are a carer please let us know - we can help you!
Not sure if your're a carer?
Do you help a family member, child, friend or neighbour that:
If any of the above statements apply to you, we can help.
please let us know
Carers in Southampton
Carers in Southampton is a vital new service managed by Southampton Mencap. It is there to reach out to the thousands of carers living in Southampton who give up their time to look after a family member, a friend, or a neighbour who needs additional support. The service provides support, advice, guidance and learning opportunities to improve carers’ choice, control and independence.
There is also a wealth of information on NHS Choices about carers and caring. Below are some links into the site that we hope you will find useful.
Watch this video on: caring for a parent at home
Caring responsibilities can make it difficult to maintain friendships or develop new ones. Telling your friends you're a carer is important so they understand and can support you.
Caring for someone can be a full-time job, but it's essential that you take time out for yourself too. Read our guide to accessing breaks and respite.
Do you know your tenancy rights as a carer? Are you aware of all your care at home options? Do you need tips on moving someone around the home?
Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.
Directing carers to the benefits that can help them in their caring role
Advice and information on helping the person you look after get the benefits that they are entitled to
How your benefits maybe affected after the death of the person you look after and what happens to their benefits
Advice for when carers find they have to take over the legal affairs of the person they are looking after
Advice for carers and the people they are looking after on claiming a whole host of other benefits unrelated to their disability or caring
Advice on keeping a tight rein on household and personal finance for carers
Information on claiming tax credits and whether you might be eligible
If you are worried that an ADULT or CHILD may be at risk of abuse or harm please click one of the following links for further information:
Report abuse or concern - ADULT
Report abuse or concern - CHILD
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