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Online Services

Download the NHS App

This new app can be downloaded onto a smartphone, iPad or tablet. You can use the app to order repeat prescriptions, check your symptoms and view your medical record including test results. You do not need any access codes from the surgery to use this app. If you have previously used online services with the practice you can create an account using your NHS number. If you are having problems accessing functionality in the app, please submit an eConsult using the "I want administrative help" option.

You must be aged over 13 to use the app. More information and to download the app click here 

We have lots of online services available:


If you need to see or speak to a doctor or nurse, ask the practice a question, or get help for your condition please use eConsult. This can now be used for all patients including children. eConsult is a fast and secure way to consult with a GP and you will receive a response the same day if submitted before 3:30pm on week days. If it is received after 3:30pm, we will respond the next working day. eConsults also offer self-help and signposting to free NHS services such as physiotherapy, counselling, and other clinics. 

Is My Prescription Ready? Use the Electronic Prescription Service (EPS) 

All prescriptions are now being sent electronically to your nominated pharmacy. If you have not yet nominated a pharmacy, you can do this by submitting an eConsult or via the NHS App. If you do not nominate a pharmacy, the team will select the pharmacy closest to your home address. You can change your chosen pharmacy at any time by sending another e-Consult.

How to request your prescriptions

  1. Via the NHS App - Prescriptions requested through the NHS app are signed electronically and emailed directly to your nominated pharmacy.
  2. Submit an eConsult and select “I want administrative help”
  3. If you are already signed up for EMIS Patient Access you can continue to request repeat prescriptions via our website. We are encouraging patients to use the NHS App and will no longer be taking requests for access to EMIS Patient Access.

Test Results

Test results are available via the NHS App. Please contact the surgery via eConsult to enable this functionality.

AppointmentsManage and book appointments

Have Your Say


We apologise that on the afternoon of Wednesday 28th October we have had technical difficulties receiving some eConsults which have been submitted. We have raised this issue with the system providers and are working hard to address it. We hope that any eConsults received on Wednesday which have not yet had a reply, will be responded to on Thursday 29th October. If you have any concerns prior to receiving a response, please phone the surgery between 8am-12 noon or 2pm-6pm. Please phone 111 for urgent care before 8am or after 6pm.

Botley Surgery Temporary Closure 

Due to staff shortages, Botley Surgery will be closed on 16th October, 23rd October and from Monday 26th October to Friday 30th October. All services are available from our St Lukes Surgery. The best way to contact us is via eConsult which is available by clicking the link below. We will respond to your query the same day, if it is received by 3:30pm. You do not need a username/password to access this service. 

Botley Surgery Re-opening 

We are pleased to advise that from Tuesday 11th August 2020, Botley Surgery will be open on Tuesday, Thursday and Friday mornings from 8:30am – 12:30pm for nurse and phlebotomy appointments.


Patients are asked to attend the surgery for pre-booked appointments only. Do not attend if you have symptoms of Coronavirus.

Please do not arrive early for your appointment as you will be unable to wait inside. At the time of your appointment you should enter through the first set of doors and wait to be collected. Masks or face coverings must be worn inside the building.


Following recent success, eConsult continues to be our primary method of contact for medical and administrative advice and to request an appointment. Appointments cannot be booked in person at any site. eConsults are triaged directly by a GP and those submitted before 3:30pm will receive a same day response. If you do not have access to the internet, or someone to help you with eConsult, please call the surgery for assistance on 01489 783422.


Samples cannot be accepted at Botley and must continue to be taken to St Luke’s Surgery.

Health and Wellbeing Survey 

Eastleigh Southern Parishes Network are asking patients for feedback on available Health and Wellbeing Services. They want to know what is important to you and what services your use and where. If you wish to have your views heard, please complete this short survey - 

Flu Vaccinations

We have been working hard to plan how our flu campaign will run this year. Information will be text out to patients who are eligible for a flu vaccination over the next few days.

If your CHILD is eligible for a flu vaccination, please call the surgery to book an appointment. For more information, please view our information sheet here. Child Flu Letter 2020 

If you are an ADULT and eligible for a flu vaccination, please DO NOT call the surgery. You will be sent a text message with more information on how to access a flu vaccination over the next few weeks. Please check our websites as information is updated regularly. 

Useful information about the Flu Vaccination is available here Why am I asked to wait?

If you are already registered for online services continue to use this to request repeat prescriptions

Alternatively, use the NHS App to request repeat prescriptions or view blood test results

Use eConsult to seek medical advice or consult with your GP

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Use eConsult to seek medical advice or consult with your GP for your child

econsult logo

"I want Administrative Help"

Use eConsult to request sick notes (Med3), acute medications, GP letters, update contact details, or for general or admin queries 

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Repeat prescriptions via online services

Download the NHS App




Watch this video for more information about how eConsult works 

To help us make the most accurate diagnosis and give you the most appropriate treatment, please submit photos with your eConsult. If we don't receive photos, you may be asked to submit another eConsult with photos attached. Please do NOT submit any photos of intimate areas. Parents who are submitting eConsults on behalf of their children are asked NOT to submit intimate photos, even for common symptoms such as nappy rash. If the affected area needs to be seen, a video call will be conducted or in some cases, your child may need to be seen in person. Please remember that any photos sent will form part of your medical record. 

For guidance on how to submit a photo, please see the video below: 

Update to Services in response to Coronavirus (26th October 2020)

 Please refer to the Gov.UK website for up to date information regarding COVID-19. Available here 

Useful information about our services

In conjunction with Wessex LMC, we have produced some frequently asked questions that helps to answer some queries we often get from patients. To access the leaflet, please click here 
COVID-19 FAQ Sept 20

Appointments at Living Well Partnership

The coronavirus (Covid-19) pandemic has forced us all to work differently to help slow down the spread of the virus. Living Well Partnership, as well as all healthcare settings are taking special measures to protect you, the public and their staff. We are working as hard as ever, but differently. Where possible we want to avoid people having to wait inside a waiting room together, as we know this increases the risk of the virus spreading. Like hospitals and dentists, your GP practices have also had to change how we offer our services to you. If you do need to come in, then we can ensure there are a minimal number of people in the practice, maintain social distancing and keep patients and staff safe. The easiest and most effective method is to use e-Consult through the practice website. If you are unable to access our website or access eConsult, you can telephone us and our reception team will be able to help you. You will then be contacted by a member of the team to talk through your symptoms either over the phone, via text message, or if needed and you have the available technology, through a video consultation. Most patient’s health concerns can be managed over the phone or via video consultation. This is why practices are providing patients with either an initial phone call or video consultation to decide what would be the best way to help. If practices can support you without needing you to come into the practice itself, then this reduces the need for you to travel, and reduce the risk of the virus spreading. If you do need a face-to-face appointment, you will be invited to attend the practice.

Business Continuity 

In response to government guidance regarding reducing the risk of virus, we have implemented our business continuity plan, which means the front doors at Bitterne Park Surgery are closed until further notice. The easiest way to continue to access the surgery is by submitting an eConsult via the link above. We reply by text and phone so please be ready to take a call from a “No Caller ID” number.  
It is important that, even during this busy period, you contact us if you are experiencing worrying non COVID-19 symptoms or are feeling very unwell. We are still here to care for you, albeit over the phone or by video rather than face to face, where appropriate. Also, whilst demand and staffing allows, we continue to offer routine care to many of our patients with complex needs (non COVID-19). We understand that you do not want to come to the surgery unless absolutely necessary, and we will do all that we can to keep you safe & well at home. 
If you are attending an appointment, it is important that you do not have any COVID-19 symptoms, for example fever or cough. On the day of your appointment, a receptionist will call or text you to ask if you are unwell. Please be honest so we can protect you and our staff. If you have any symptoms, visit NHS 111 online, and ask for your appointment with us regarding your other health needs to be changed to a telephone appointment. 

Face Coverings 

We are asking patients who are visiting the practice to wear face covering during their time in the practice. A face covering is not the same as the surgical masks or respirators used by healthcare and other workers as part of personal protective equipment. These should continue to be reserved for those who need them to protect against risks in their workplace, such as health and care workers. More information on face coverings is available here.

It is now compulsory to wear face masks on public transport and shops. There are some exceptions and there is more information available below. Face Covering Guidance

COVID-19 Testing 

  • Testing is now available for all ages. Please be aware that to get an accurate result, the swab should be taken within 3-5 days of symptoms starting. For more information and to book your test, please see the Gov.UK website here
  • If you have had a swab test and received your result, please help us keep your medical record up to date by sending us your result via eConsult. Please use the "I want Administrative Help" link above. 
  • We are sorry we are unable to offer antibody testing to all patients. We have limited capacity to undertake phlebotomy (blood tests) so will be discussing with patients individually as required. 

Click here for more information from the surgery about COVID-19 


Electronic Repeat Dispensing 

We are introducing Electronic Repeat Dispensing (eRD) at the Living Well Partnership to enable patients, who in the last 6 months have not had a hospital admission and have been taking regular medicines that haven’t changed, to obtain up to a one year supply of medicines direct from their chosen pharmacy at 28 or 56 day intervals. This saves patient time not having to order at the surgery every 28 or 56 days, doctor time and ensures that your pharmacy can have your medicines ready to collect. Please read the Patient Information Leaflet and sign up for this service via eConsult. We will inform you when this is set up or explain why you may not be currently suitable for this service.

More information is available in the Patient Information Leaflet, available here eRD Patient Information Leaflet

Phone Lines

We are still receiving a high number of calls to our surgery. Our reception teams will encourage you to submit an eConsult as this is the best way to get through to us.  Our reception teams have been asked by the GPs and management team to ask why you want to be seen so they can direct you to the most appropriate care. All eConsults are triaged by a member of our clinical team in order to ensure your query or condition is managed appropriately. Our reception teams are bound by confidentiality rules and any information given by you is treated as strictly confidential. Please note, all calls are recorded for monitoring and training purposes. 

We have temporarily suspended the ability to book appointments online so we can appropriately screen patients before their appointment.  

So Linked Logo

SO:Linked are coordinating a community response for people with non-medical needs arising during the Covid-19 outbreak.


SO:Linked can link people with the range of services offered at this time by the voluntary sector such as:

Practical needs – helping people get food and prescriptions if they are self-isolating

Emotional needs – linking people with emotional support during isolation


You can keep updated with the available support and resources via the SO:Linked webpage -

Web: E: Tel: 023 8021 6050

Southampton Community Hub 

 Southampton City Council has launched a Community Support Hub and a dedicated helpline in response to the COVID-19 crisis, to ensure that the most vulnerable people across the city have access to the support they need. More information is available here or by calling 023 8083 4800.


Register with us!   

We are still taking registrations for new patients at all our surgeries.

Please download a registration form from here and attach to an eConsult. Alternatively, you can put the form in the post box at any of our surgeries.  


Requesting an Appointment

Our reception team are required to ask you for a brief description of the problem when requesting to book an appointment.

This is to ensure that you are directed to the most appropriate healthcare professional and that our resources and appointments are used most effectively. We are running an eConsult triage system and you will be encouraged to submit an eConsult, using the links above.

If you do not have internet access, our receptionists can help submit one on your behalf.

Our reception staff do not give clinical advice but work to support our clinical team. This includes offering patients options based on the information you provide them. All our staff are regularly trained in patient confidentiality.



 Maternity Self-Referral  

If you are more than 5 weeks pregnant you can refer yourself to maternity services at the hospital


You will need to know your NHS number so please submit an eConsult by selecting "I want Administrative Help" above 


Use this link here to make your referral


Is My Prescription Ready? Use the EPS Service!

All prescriptions are now being sent electronically to your nominated pharmacy. If you have not yet nominated a pharmacy, you can do this by submitting an eConsult or via the NHS App. If you do not nominate a pharmacy, the team will select the pharmacy closest to your home address. You can change your chosen pharmacy at any time by sending another e-Consult.

How to request your prescriptions

    • Select “I want administrative help” to notify us of your chosen pharmacy. You can change your chosen pharmacy at any time by sending another e-Consult.
    • If you are already signed up for online services, you can continue to request repeat prescriptions via our website.
    • Download the NHS App - this new app can be downloaded onto a smartphone, iPad or tablet. You can use the app to order repeat prescriptions, check your symptoms and view your medical record. You do not need any access codes from the surgery to use this app. Prescriptions requested through the app are signed electronically and emailed directly to your pharmacy. You must be aged over 13 to use the app. More information is available here

Join our team

We are recruiting! For more information please Click Here to see our current vacancies.

(Site updated 28/10/2020)

Contact Details

St Luke's Surgery & Botley Surgery

Contact Telephone

01489 783422

Botley Surgery

Contact Telephone

01489 783422
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