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Online Services

Use Patient Access to order your repeat prescription or book appointments online.

Click here to log-in to patient access.

Please call into Reception, with 2 forms of ID to register for this service.


Botley Surgery is temporarily closed. All services are provided from St Luke's Surgery. We apologise for any inconvenience caused.


If you are already registered for online services continue to use this to request repeat prescriptions

Alternatively, use the NHS App to request repeat prescriptions or view blood test results

Use eConsult to seek medical advice or consult with your GP

Use eConsult to seek medical advice or consult with your GP for your child

Use eConsult to request sick notes (Med3), GP letters, update contact details, or for general or admin queries 

Repeat prescriptions via online services

Download the NHS App




Update to Services in response to Coronavirus (6th April 2020)

There is a government requirement for GP services to be available on the Easter bank holidays, to help provide care to patients at what is expected to be a very busy time. Living Well Partnership will be open on Friday 10th April (Good Friday) and Monday 13th April (Easter Monday) from 08:00 – 18:30.


Please continue to follow the guidance below if you are unwell with symptoms of Coronavirus.  Please do not come into the surgery.


For all other urgent and routine matters and administrative queries, please submit an e-consult.


Repeat prescriptions can be requested via the NHS app and will be sent electronically to your chosen pharmacy or the pharmacy closest to where you live, within 3 working days.

Regardless of travel, if you have a continuous cough or a temperature of 37.8 or higher please stay at home and self-isolate for seven days. For the safety of others around you please do not leave your home. If you are concerned your symptoms are worsening please go online to or call NHS 111. If any member of your household has these symptoms and is self-isolating, you must self-isolate for 14 days. Further advice on self-isolation can be found below.

If you need to see or speak to a doctor or nurse - for any reason other than Coronavirus - please complete an e-Consult using your smartphone, tablet or PC using the link above. This service is now available for all patients including children. You can access e-Consult from our website at any time of day, for urgent and routine matters and you do not need a password. Ask a family member, carer, friend or neighbour to help you access this if you need assistance. Please use the e-Consult “help myself” advice first, and use the Here for you Hampshire website for more advice – here -

 e-Consults submitted before 3.30pm weekdays will be responded to the same day. We reply by text or phone call so please be ready to take a call. 

 For repeat prescriptions, please continue to make requests online if you are already registered for online services. Alternatively you can download the NHS app which does not require any access codes from the surgery. Prescriptions requested through the app are signed electronically and emailed directly to your pharmacy. If you have a query about your medication please use e-Consult to raise this with us. Please note that blood test results are now also available via the NHS app.


Please see further guidance in the sections below regarding sick notes for self-isolation and travel insurance claims.

Routine childhood immunisation appointments are still going ahead at your surgery. Only one adult should attend with the child and do not bring other children with you to the appointment. Both adult and child will be screened before the appointment.


Coronavirus Covid 19 - Help us to help you

In light of the Covid-19 outbreak, we have implemented our Business Continuity Plan. This means we are making changes to how you access our services, to help reduce the spread of the infection. Please check back regularly for updates as changes may need to be made very quickly.

 Remember – for most people Coronavirus will be a self-limiting illness which can be managed at home without having to contact us at all. There is advice from the NHS on how to manage coughs and fevers at home - Please click on the link below

Self-Isolation - For advice on self-isolation if you or a family member are showing symptoms, please visit the following site:

 If you or a loved one is a member of a medically vulnerable group or you require information on social distancing, the following link contains the latest guidance:

Southampton City Council has launched a Community Support Hub and a dedicated helpline in response to the COVID-19 crisis, to ensure that the most vulnerable people across the city have access to the support they need. More information is available here - 

The government website has the latest information and guidance. As advice is changing regularly check back daily for updates.

 From 10th March 2020, you will be unable to book appointments online. Where needed, we will be completing telephone, video or online appointments with patients. Face to face appointments will only be possible if clinically necessary. Patients who already have an appointment booked will be contacted and offered a telephone or video appointment instead.

When contacting or visiting the surgery, our reception team will ask patients a series of questions to identify any possible cases of Covid-19. Please answer them honestly and remember we are here to help and protect you and other patients.

Please avoid coming to the surgery if you don't have to

We have plenty of online services available:

  • Use e-Consult – If you need to see or speak to a doctor or nurse, ask the practice a question, or get help for your condition please use e-Consult. This can now be used for all patients including children. E-Consult is a fast and secure way to consult with a GP and you will receive a response the same day if submitted before 3:30pm
  • Do we have the most up to date mobile number and email address for you? Update your details by sending us an e-Consult and selecting "I want administrative help".
  • Electronic Prescription Service (EPS) – See more information below about this service.
  • Please note that we are not issuing sick notes or travel insurance claim forms related to Coronavirus. Government advice about self-isolation and overseas travel has been very clear to all employers and insurance companies. Please give your employer or insurance company the following government information as evidence. 
  • If you need a sick note to cover you for time off please request this using the following link:
  • If you need a new sick note, please submit an e-Consult, giving as much information as possible. The signed sick note will be sent to the email address submitted as part of the e-Consult, or posted to the registered address.



Requesting an appointment

Our reception team are required to ask you for a brief description of the problem when requesting to book an appointment.

This is to ensure that you are given an appointment with the most appropriate healthcare professional and that our resources and appointments are used most effectively.

Our reception staff do not give clinical advice but work to support our clinical team. This includes offering patients options based on the information you provide them.

All our staff are regularly trained in patient confidentiality.  


econsult logo

Click here for eConsult

You can consult with your doctor online, this is called an eConsult. Click on the picture above and it will guide you through the quick and easy process.

eConsults also offer self-help and signposting to free NHS services such as physiotherapy, counselling, and other clinics.

All eConsults will be answered by the end of the next working day.

Is My Prescription Ready? Use the EPS Service! 

All prescriptions are now being sent electronically to your nominated pharmacy. If you have not yet nominated a pharmacy, you can do this by submitting an e-Consult. If you do not nominate a pharmacy, the team will select the pharmacy closest to your home address.

How to request your prescriptions

    • Select “I want administrative help” to notify us of your chosen pharmacy. You can change your chosen pharmacy at any time by sending another e-Consult.
    • If you are already signed up for online services, you can continue to request repeat prescriptions via our website.
    • Download the NHS App - this new app can be downloaded onto a smartphone, iPad or tablet. You can use the app to order repeat prescriptions, check your symptoms and view your medical record. You do not need any access codes from the surgery to use this app. Prescriptions requested through the app are signed electronically and emailed directly to your chemist. You must be aged over 13 to use the app. More information is available here - 

So Linked Logo

SO:Linked are coordinating a community response for people with non-medical needs arising during the Covid-19 outbreak.


SO:Linked can link people with the range of services offered at this time by the voluntary sector such as:

Practical needs – helping people get food and prescriptions if they are self-isolating

Emotional needs – linking people with emotional support during isolation


You can keep updated with the available support and resources via the SO:Linked webpage -

Web: E: Tel: 023 8021 6050

Join our team

We are recruiting! For more information please Click Here to see our current vacancies.

(Site updated 06/04/2020)

Contact Details

St Luke's Surgery & Botley Surgery

Contact Telephone

01489 783422

Botley Surgery

Contact Telephone

01489 783422
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