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PATIENT PARTICIPATION GROUP (PPG)

 

What is the PPG?

 

Patient Participation Groups (PPGs) were developed as a means to extend patient involvement in ways that encourage people to engage with the NHS. PPGs bring together those patients who take an interest in healthcare with representatives from their local practice. St Luke's and Botley PPG works in partnership aiming to continually improve the patient experience, ensuring services, plans, and activities respond to patients needs and priorities. The PPG is open to all patients registered at the practice and all practice staff. There are two levels of membership:

 

Active Members:

 

The 'active' members’ group attend meetings and organise events to raise awareness and facilitate education on a variety of health topics. The group also provides patient input and suggests improvements to local healthcare services. Meetings are held bi-monthly on a rotating evening basis to give an opportunity for as many members as possible to attend.

 

Our current chair is Teresa Griffin who can be contacted via our email address whccg.stlukessurgery@nhs.net.

 

Virtual Members:

 

The “virtual members” group is managed by the practice and is made up of those who are unable to or who do not wish to attend meetings. They receive emails from the practice asking for opinions on a range of topics, as well as news and information updates.

 

Aims of the PPG:

To work in partnership with the practice and to strengthen the relationship between the practice and patients in order to:

  • Provide a forum for patients to provide feedback and comments about the practice to continually improve services
  • Act as a “critical friend” by providing the patients’ perspective, ensuring the service, plans and activities of the surgery respond to the patients’ needs and prioritie
  • Identify opportunities to improve the patient experience
  • Foster two way communication between the practice and patients, building stronger relationships
  • Provide peer support to other patients – promote healthy lifestyle choices, self-care and understanding of long term health conditions
  • Support the production and review of patient facing information
  • Provide a link between the practice PPG and locality PPGs so patients can have a say about wider health services and issues 

Click here to download a copy of our joining form.

Future Meeting Dates

  • Tuesday 26th September 2017

  • Wednesday 8th November 2017 (AGM) (All patients are invited to attend the AGM).

Documents:

Please take a look at the following documents relating to the PPG.

 

Chair's Report 2016

AGM Minutes Nov 2016

PPG Minutes Sept 2016

PPG Minutes Feb 2017

PPG Minutes March 2017

PPG Minutes May 2017

Terms of Reference

PPG Autumn 2016 Newsletter

PPG Newsletter Autumn 2017

Improving the Patient Experience:

 

As a member of the PPG, you can make a difference to our surgery.  The PPG, in collaboration with the surgery, have been listening to patient suggestions and working hard to make improvements to the patient experience where possible:

 

You said:

We did:

Perhaps a bell could be fitted on the outer door at Botley for people to ring if they are having trouble opening the heavy door?

A bell has been fitted at the Botley surgery for those patients that may require assistance.

Could the automated check in screen at St Luke's be made more obvious?

A larger notice has been installed to draw

attention to this time-saving facility.

There is no information on the outside of the surgery regarding other medical services available when the surgery is closed.

There is now information displayed outside about the Minor Injuries Unit in Southampton, as well as local pharmacies.

Is there somewhere patients can leave repeat prescription requests when the Botley surgery is closed?

Patients can now use the outside letter box to post prescription requests, and this is more clearly signposted.

The reception desk at St Luke's is too cluttered with posters and information sheets!

Information held on the front desk has been limited to those items that are the most relevant and up-to-date.

There is limited space in front of the Botley reception area and it gets very congested when there is a long queue!

 

The surgery have to work within the scope of the current building layout, but the position of the main reception computer has been moved to maximise front desk access.

 

Health Matters

St Lukes and Botley Surgery are part of the West Hampshire Clinical Commissioning Group who produce an informative newsletter "Health Matters".  You can sign up for this newsletter here.

The PPG actively support the forthcoming merger with the Livingwell Group and will be working towards an active joint PPG.

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