Welcome to St Luke's & Botley Surgery Online
Our aim is to provide all our patients with up to date news and information about our practice. As well as a source of information about our practice, the staff and the services we provide, we hope that you will use this site as a useful resource for other health-related information. We will keep it current with any developments or other details that we feel relevant to you. Feel free to send us any feedback .
As you may remember, St Luke’s and Botley Surgeries were inspected by the Care Quality Commission (CQC) in February 2018.
We are pleased to let you know that inspectors returned for a planned visit in April 2018 and have published their latest report, which highlights the improvements we are making.
Updated our policies, procedures and auditing for infection prevention and control and are now embedding them into practice
- Reinstated our weekly respiratory clinic for patients
- Revised processes for the control of stock and emergency medicines
- Recruited staff for key vacancies and have temporary staff in place to fill other gaps with recruitment plans for permanent staff
- Improved our processes for acting on risk assessments and learning from complaints
- Improved how we monitor and act on patient feedback.
We had begun to address many of the concerns before the first CQC inspection in February and continue in our commitment to improving services for patients.
Inspectors did praise staff for treating patients with compassion, kindness, dignity and respect.
We are continuing to work closely with West Hampshire Clinical Commissioning Group, our professional advisers and our Patient Participation Group to put in place measures to address these issues.
We would like to thank our patients for the support they have shown.
http://www.stlukesandbotleysurgery.co.uk/ppg.aspx?t=4 PPG feedback
Botley will be closed all day everyday on Fridays in August
Sorry for any inconvenience caused
Introducing Q Doctor
See a GP online over secure video from home. See the leaflet below for more information
Drowning – there have a been a spate of Hampshire toddlers (all aged 3 and under) getting into difficulty in water over the last few weeks – two in the last 24 hours, we know one of them is in intensive care. Please could you share the ROSPA safety advice with your patients, particularly as the hot weather returns. https://www.rospa.com/resources/hubs/keeping-kids-safe/drowning
Changes to our Telephony Service from 1st May 2018
During the lunch period 12.00 – 14.00 our main surgery telephone will be closed.
It is common practice and indeed, most of the local surgeries do close the telephone lines over the lunch period. This enables the reception and clinical team to consolidate and provides a defined break between morning and afternoon - we have been experiencing a merging of these two sessions (morning / afternoon) which causes inefficiencies and we are trying to re-introduce this definition. for more information please click
Welcome to our new, exciting and easy to use service. Try this service for routine medical enquiries. To get started, just click on the image below.
Please note you will receive a response via email. Unless otherwise advised, your eConsultation will result in either a telephone consultation or a face to face appointment with a clinician.
Please note this service CANNOT currently be used to request sick/fit notes. Please print off a fit/sick note request from this website. The form can be found under "further information" at the bottom of this page. Click on "sick certificate", then the link under the heading "medical sick certificate". Complete the form and drop it in to the surgery.
We regret we cannot accept requests for prescriptions using this method. Please sign up to our online service (details below) or visit the surgery.
For nursing appointments please contact reception.
We sincerely regret the DPA breach that occurred in late January this year. This has been reported to the Information Commissioners Office and they have successfully concluded their investigations. An internal review has also been conducted. We continue to develop a safe and secure platform for all patient communications.
Follow this LINK to sign in to Online Services.
For some time you have been able to book and cancel appointments and order repeat prescriptions online. You have also been able to see some basic information from your medical record, including your medication history, immunisations and allergies. You are able to request access to more of your medical record, including diagnoses, test results and procedures. This is known as your detailed coded record (DCR). Access may be granted at your doctor's discretion. For more information and guidance when applying for access to your DCR, please see our patient information leaflet or click here for NHS guidance.
To register for online services, each family member who wishes to register must visit either surgery with a current form of ID, preferably photographic (driving licence or passport), and complete a form available in reception.
Those patients who currently have access to online services and wish to request access to their DCR will need to re-register and provide ID as above.
Due to the issues surrounding proxy access (i.e. access to online services by somebody e.g. a parent acting on behalf of the patient), we are currently only registering adults (aged 16 and over) for online services. However we may be able to allow proxy access to parents/guardians of under 11 year olds to include booking appointments, requesting prescriptions, and viewing immunisations, allergies and medication history in the near future.
Should you encounter any difficulties when registering or accessing your online account, please follow this link.
Patient Participation Group
The aim of the Patient Participation Group (PPG) is to work in partnership with the Living Well Partnership and to strengthen the relationship between the practices and patients. The PPG is open to all patients registered at all practices within the Living Well Partnership and all Living Well Partnership staff. For more information about the Living Well Partnerships PPG please click here.
Please see the noticeboards in waiting rooms for details of the next Living Well Partnership PPG meeting which are rotated between sites. New members are always welcome. Drop into your surgery for more information should you wish to come along or join.
Friends & Family Test
The Friends and Family Test is a way for all patients to give feedback quickly and have their say on the care and treatment they experience across the NHS in England. It helps to improve local healthcare services for everyone by highlighting what is working well and what can be improved. The FFT has been in use in some hospital services since 2013 and is now expanding to more parts of the NHS, including GP practices from December 2014. For full details, see www.nhs.uk/friendsandfamily
All Living Well Partnership surgeries are able to offer you the opportunity to participate in this survey. You can pick up a survey card the next time you visit your surgery, you can use the iPads - where available - often located in the reception area of surgeries, or complete online here:
Named GP for all Patients
We now have a contractual requirement to allocate all our patients a named and accountable GP who has the responsibility for the overall care that our surgery provides to you. The allocated named GP will take the lead for the co-ordination of any other relevant health and care professionals who are involved in your care.
If you wish to be told the name of your accountable GP, please ask the Receptionist/Doctor when you are next in the surgery. Please note: There is no need to telephone the practice for this information.
Where a patient expresses a preference as to which GP they have been assigned, the practice will make reasonable efforts to accommodate this request.
Please be aware that this will make absolutely no difference to the service we provide you or which doctor deals with your health matters. You can still see whichever doctor you choose for routine appointments.
Blood Pressure Machine in St Lukes Waiting Room
We have a blood pressure machine in the waiting room for patient's use. Please feel free to come into the surgery and use the machine during surgery opening hours (no appointment needed). Your reading will then be passed to the practice nurse or healthcare assistant and added to your records. Please note, any abnormal readings will be dealt with by the nurse, you may receive a telephone call or letter if we would like you to re-check your blood pressure.
It is important to follow the instructions on the wall correctly to make sure your reading is accurate.
Please contact us if you think you may be eligible for flu or whooping cough vaccinations. We will be sending letters to some patients using Docmail, a well-established provider of such services.
For advice on what to do about flu please see the NHS DirectCold/Flu Symptom Checker.
For Southampton Minor Injuries Unit opening times & numbers,Click here
Worried about keeping warm this winter? Speak to "Hitting the Cold Spots" on freephone 0800 804 8601 or see http://www3.hants.gov.uk/cold-spots.
Change of Address:If you are moving, please view our practice boundaries to see if you are still in our area. You will have to register in another practice if you live outside our boundaries.
(Site updated 09/08/2018)